Policies

Privacy Policy

Last updated: 14/08/2025

The UK Centre of Chinese Medicine (“CCMUK”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information when you visit our website or interact with us.

1. Who We Are

Organisation name: The UK Centre of Chinese Medicine (CCMUK)
Website: www.ccmuk.org
Contact email: info@ccmuk.org
Postal address: 5 Lonebarn Link, Chelmsford, CM2 5AR
If you have any questions about this policy or how we handle your data, please contact us at the details above.

2. What Data We Collect

We may collect and process the following types of personal information:

Identity details – name, title
Contact details – email address, phone number, postal address
Booking information – course registrations, event sign-ups, payment details (processed securely by third-party payment providers)
Enquiry information – messages or forms you submit to us
Website usage data – IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)
Preferences – marketing preferences, communication consent

We do not actively collect sensitive personal data unless it is voluntarily provided by you for a clear purpose (e.g., accessibility needs for an event).

3. How We Collect Your Data

We collect personal information in the following ways:

Directly from you – when you complete a form, email us, call us, or register for an event
Automatically – when you use our website (via cookies and analytics)
From third parties – if you book through an external partner or register via an event platform

4. Why We Use Your Data (Lawful Basis)

We process your personal data only when we have a lawful basis to do so under the UK GDPR, including:

Consent – when you sign up for our newsletter or agree to receive marketing communications
Contract – to process your course or event booking
Legal obligation – to keep certain financial or booking records for accounting purposes
Legitimate interests – to operate, improve, and promote our services

5. How We Use Your Data

We may use your information to:

Process and manage your bookings
Send you information about events, courses, and news (if you’ve opted in)
Respond to your enquiries
Improve our website and services through analytics
Maintain internal records

6. Sharing Your Data

We will never sell your personal data. We may share your information with:

Service providers – e.g., website hosting, email newsletter platforms, payment processors
Event partners – where necessary for course or event delivery
Authorities – if required by law

Where data is transferred outside the UK/EU (e.g., stored on servers in the USA), we ensure it is protected with appropriate safeguards such as Standard Contractual Clauses.

7. How Long We Keep Your Data

We keep personal data only for as long as necessary:

Enquiries: up to 12 months
Booking records: up to 7 years (for accounting)
Newsletter subscribers: until you unsubscribe

8. How We Protect Your Data

We use appropriate technical and organisational measures to protect your information, including encrypted storage, secure servers, and restricted access for authorised personnel only.

9. Your Rights

You have the right to:

Access a copy of your personal data
Request corrections to your data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Request transfer of your data to another provider (“data portability”)
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk

To exercise any of these rights, please contact us at [Insert email].

10. Cookies

We use cookies and similar technologies to improve your browsing experience and analyse site usage. For more details, please see our Cookie Policy.

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact us
If you have any questions about this policy or your personal data, please email us at info@ccmuk.org

Cookies Policy

Last Updated 14/08/2025

This Cookie Policy explains how The UK Centre of Chinese Medicine (“CCMUK”, “we”, “our”, “us”) uses cookies and similar technologies on our website www.ccmuk.org. It should be read alongside our Privacy Policy.

By using our website, you agree to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, smartphone) when you visit a website. They help the site function properly, improve your browsing experience, and provide information to the website owner.

2. Types of Cookies We Use

We use the following categories of cookies:

2.1 Strictly Necessary Cookies

Essential for the website to function

Enable features like page navigation, security, and access to secure areas

Cannot be switched off in our systems

2.2 Performance Cookies

Collect anonymous data on how visitors use our site (e.g., pages visited, time

spent)

Help us improve site performance and user experience

Examples: Google Analytics cookies

2.3 Functionality Cookies

Remember your preferences and settings

Enable enhanced personalisation of your experience

2.4 Targeting or Advertising Cookies (if applicable)

Track your browsing habits to display relevant ads

May be set by third-party advertising networks

We will only use these if you give consent

3. Third-Party Cookies

Some cookies may be set by third parties, such as:

Google Analytics (website analytics)

Social media platforms (e.g., Facebook, Instagram) if you interact with embedded content or share links

These third parties may use the data they collect in accordance with their own privacy policies.

4. How to Manage Cookies

You can control and manage cookies in several ways:

Browser settings – Most browsers allow you to block or delete cookies

Cookie consent tool – Use our on-site cookie banner to set your preferences

Opt-out services – For example, opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout

Please note: Disabling certain cookies may affect how our website functions.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with the updated “last updated” date.

6. Contact Us

If you have any questions about this Cookie Policy, please contact us at:
5 Lonebarn Link, Chelmsford, CM2 5AR

info@ccmuk.org

Terms and Conditions

Last updated: 14/08/2025

These Terms and Conditions (“Terms”) govern your use of the website www.ccmuk.org (the “Site”), operated by The UK Centre of Chinese Medicine (“CCMUK”, “we”, “our”, “us”). By using our Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. About Us

Organisation name: The UK Centre of Chinese Medicine (CCMUK)
Website: www.ccmuk.org
Contact email: info@ccmuk.org
Postal address: 5 Lonebarn Link, Chelmsford, CM2 5AR

2. Use of Our Website

You agree to use our Site for lawful purposes only.
You may not attempt to interfere with the proper operation of our Site or bypass any security measures.

3. Event Tickets

Tickets for conferences, seminars, and other events can be purchased directly through our Site.
All ticket sales are subject to availability.
Event details (date, time, venue) are correct at the time of listing but may be subject to change. If changes occur, we will make reasonable efforts to inform ticket holders.
Refunds will only be issued where required by law or at our discretion.

4. Books and Videos

Some books, videos, and other materials featured on our Site are sold via our sister websites.
When you purchase through a sister site, that site’s terms and conditions will apply.
We are not responsible for transactions or customer service provided by those third-party sites.

5. Automated Content and News Feed

Parts of our Site use automated tools to display breaking news, articles, and other information from external sources.
Whilst we make every effort to ensure that this content is relevant and appropriate, it is generated automatically and not manually approved before appearing on our Site.
We do not intentionally make medical, scientific, or health-related claims, and we cannot control the statements made by third-party sources.
If such claims appear, they do not reflect our views, are not endorsed by CCMUK, and should not be taken as medical advice.
Always seek the advice of a qualified healthcare professional before acting on any medical information found online.

6. Intellectual Property

All content created by or for CCMUK (including text, graphics, and logos) is owned by us or our licensors.
You may view and print pages from the Site for personal, non-commercial use only.
You may not copy, reproduce, or distribute our content without written permission.

7. Links to Other Websites

Our Site may contain links to other websites for your convenience.
We are not responsible for the content, accuracy, or availability of those websites.
The inclusion of any link does not imply endorsement by CCMUK.

8. Limitation of Liability

We do our best to ensure our Site is accurate and up to date, but we cannot guarantee it will always be error-free.
We are not liable for any loss, damage, or harm arising from the use of our Site, including reliance on automated or third-party content.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated “last updated” date.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have questions about these Terms, please contact us at:
info@ccmuk.org.uk
5 Lonebarn Link, Chelmsford, CM2 5AR